General Terms and Conditions (GTC)

ua365 GmbH", here "", is a service provider in the aviation industry. These GTC apply to the aeronautical training and examinations offered by, summarized as "events".

These GTC apply exclusively. Deviating, conflicting or supplementary GTC of the customer will only become part of the contract if and to the extent that has expressly agreed to their validity in writing. In the case of examinations for the A2 remote pilot certificate, these GTC are supplemented by the examination regulations (PO).


Events are offered as face-to-face and online events.

For face-to-face events always provides the instructor and for any exams an examiner.

Unless otherwise agreed, provides the necessary premises for face-to-face events. Times and locations of face-to-face events can be found on the website.

For face-to-face events, provides all training and examination material. Deviating from this, it can be agreed that customers bring their own devices (e.g. tablets or drones) to use them.

For online events, customers must use their own devices. Please also refer to the "Additional requirements for online exams". provides its services with the utmost care and diligence. However, the organizer does not owe a certain success. In particular, does not guarantee that the customer will achieve a certain learning success or that the customer will pass an exam. This depends not least on the personal commitment and will of the customer, on which has no influence.

These GTCs are available in German and English. The customer can book events in German or English. GTCs and, if applicable, examination regulations apply in the language in which the event was booked.


The presentation and advertising of the described events on the website do not represent a binding offer to conclude a contract, but an invitation to the customer to make a binding booking for the services described on the website of the organizer.

By submitting a booking via the order form on our website and by clicking the button "book package", the customer makes a legally binding booking (offer) with regard to the selected event.

A contract between the contracting parties shall only be concluded if accepts the customer's booking (offer) within seven (7) days by sending the customer a written registration confirmation or by requesting the customer to make payment after submitting his booking. If does not accept the customer's offer within the aforementioned period, this is considered a rejection of the offer and the customer is no longer bound to his declaration of intent.

The customer has to ensure that the e-mail address he/she has given for the booking process is correct, so that e-mails sent by can be received under this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by can be delivered.

If the customer expressly declares to to register additional participants for an event, the customer undertakes to be liable for all claims against existing in this context.

The exam date will only be determined after the package has been booked. If it is not possible to find a date, both parties have the right to withdraw from the contract, which will result in a full refund of the event fee paid. If the customer requests a change less than five days before the start of the event, a processing fee of up to one quarter of the event fee may be charged.

The processing fee is waived upon presentation of a medical certificate.

Right of withdrawal

As a consumer according to §13 BGB (German Civil Code), the customer is entitled to a fourteen-day right of revocation in accordance with the statutory provisions.

A right of withdrawal for consumers does not exist in accordance with § 312 g para. 2 p. 1 No. 9 BGB for contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision.

In all other respects the regulations apply to the right of revocation, which are reproduced in detail in the following cancellation policy:

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (ua365 GmbH, An der Blutfinke 102, 42369 Wuppertal, of your decision to withdraw from this contract by means of a written declaration (e.g. a signed letter).

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided by the time you notify us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract.